CUSTOMER SERVICE

CUSTOMER SERVICE, Dayton, NJ


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Reviews

Joe is a very nice guy and very helpful. I would recommend him to anybody. Thank you Joe for the great work you did on my car. EG Automotive Center is a great place to take your car. They're honest and their prices are fair.

, 03/31/2021

Quote reviewiconAmazing Service

Honest, kind, and hard working.

, 03/12/2021

Quote reviewiconBest Auto Shop

They are fast and courteous. I have been going there for about 4/5 years now. Started out with a coupon for an oil change and have been going there ever since. Just had brake pads done. Was there about an hour. The price was right too. They are all very nice. Joe greets you, gets you set up and when the mechanic is done he signs you out. I have been to many places over the years but these guys make you feel like friend or family.

, 02/27/2021

Partners

Bumper To Bumper Certified Service Center
ASE (Automotive Service Excellence)
Car Care Aware
TAP TO CALL NOW 732-329-6300 X